Skip links

Service Maintenance Agreements

Henderson Biomedical offer a range of flexible Service Maintenance Agreements engineered to give you a fast, reliable and cost effective support program for a range of laboratory equipment.

020 8663 4610
Free Consultation

Service Maintenance Agreements

We offer a range of flexible Service Maintenance Agreements engineered to give you a fast, reliable and cost effective support program for a wide range of laboratory equipment.

Regularly servicing your laboratory equipment will save you money on repairs in the long term and keep your instruments in peak condition. Henderson Biomedical offer a range of flexible Service Maintenance Agreements engineered to give you a fast, reliable and cost effective support program for a wide range of laboratory equipment including:

Centrifuges

Ultrasonic disintegrators

Rotary heat sealers

Bar type heat sealers

Laboratory incubators

Refrigerators

Freezers (including ULT freezers)

Laboratory ovens

Water baths

Shakers

Stirrers

Mixers

Using us as your service provider you are guaranteed a fast, efficient, and friendly service. We have a UK wide team of highly skilled and professional engineers, as well as a dedicated in-house support team to offer technical assistance over the phone.

Our Service Maintenance Agreements can be tailored to your needs, mixing different contract types for different instruments in your department. This ensures your laboratory equipment servicing is carried out with your requirements in mind and with minimal interruption to your department.

Compare our service plans.

Our Service Maintenance Agreements can be tailored to your needs, mixing different contract types for different instruments in your department. This ensures your laboratory equipment servicing is carried out with your requirements in mind and with minimal interruption to your department.

Contract type

Bronze 1

Bronze 2

Silver

Gold

Number of service visits

1

2

1

1

Free telephone advice

Free loan unit (if required)

No call out admin charge

Free-of-charge labour and travel for breakdowns

Discounted labour and travel for breakdowns

Spare parts included (if required)

20% discount on Hawo heat sealer spare parts

Breakdown safeguard*

Priority response over non-contract customers

2, 3 and 5 year fixed price available

* A breakdown safeguard, also known as an ‘option 2’, and covers you in the untimely event of an emergency repair. The ‘option 2’ is an advanced payment for up to two emergency repairs for the duration of the Bronze Service Maintenance Agreement. This can be applied to any equipment listed in your Service Maintenance Agreement. This ‘option 2’ does not include the cost of spare parts but does include all labour and travel costs. You can purchase as many ‘option 2’ packs as you wish.

124

Postcodes covered

95%

first time fix record

15,000+

spare parts available

37+

Years of experience

Covering your laboratory needs.

Peace of mind

Your laboratory equipment is a costly investment and deserves expert care from a company with over 37 years’ experience.

Uptime

Avoid the inconvenience associated with instrument downtime.

Cost control

Precise budgeting from the start with clear terms and no hidden fees.

Peace of mind

Your laboratory equipment is an costly investment and deserves expert care from a company with over 37 years experience. Let Henderson Biomedical look after your instruments with:

Highly qualified engineers, many of which are factory trained by well-known equipment brands such as Hawo, Vestfrost, Hettich and Memmert.

95% first time fix record

Highly qualified engineers, many of which are factory trained by well-known equipment brands such as Hawo, Vestfrost, Hettich and Memmert.

Over 15,000 spare parts available including discontinued parts no longer available from the manufacturer. All available on a next day delivery from our Croydon based warehouse.

Uptime

Avoid the inconvenience associated with instrument downtime through:

Planned preventative maintenance to minimise breakdowns.

Priority response to breakdowns for contract customers.

Expert technical support hotline for a potential instant fix over the telephone.

Cost control

Precise budgeting from the outset with:

Agreements that are configured so that you pay only when the service is due, not the start date of the contract.

Service Maintenance Agreements that can be fixed for 2, 3 or 5 years to avoid unwanted price increases.

A range of flexible payment options.

The importance of servicing
your laboratory equipment

In short, a piece of laboratory equipment which is in a healthy condition will work out more affordable in the long term. A laboratory instrument which has not been serviced is more likely to break down and cost you money in the long term. You may think, that by avoiding a service, you are saving your department money, but as time goes by, the likelihood of you having a costly breakdown (which could have been avoided if it had been regularly serviced) will naturally increase.

In addition to this, instruments which are not regularly serviced will have a shorter life expectancy. This means that you will have to purchase a new piece of laboratory equipment more often than usual, again costing your department more money in the long term.

Then there is the safety aspect. A regular service (once or twice a year depending on usage) will ensure your laboratory devices are safe to use and give you the peace of mind that the user will not be placed into any danger. This is particularly critical for instruments like centrifuges which spin at high speeds. Any slight defect or corrosion in the rotor pins, arms or buckets can result in a disruption, which is not only incredibly dangerous, but will also completely write off the centrifuge. Another good example can be found with safety cabinets, which if not properly maintained, can expose the user to potentially dangerous pathogenic samples.

Finally, laboratory equipment which is not regularly serviced will probably not comply with legislation set out by government. Indeed, if your laboratory is accredited to an international ISO standard such as ISO 15189, a regular service must be carried out in order to comply. Failure to do this will result in a major non-conformance being raised by your external auditor.

We are here to help.

With our expert team, cutting-edge technology, unwavering dedication and comprehensive sales portfolio, we ensure your laboratory equipment always operates at peak performance. Whether you're seeking routine maintenance, ad-hoc repairs, precision calibration or the latest in laboratory technology, we're your trusted partner.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.

Laboratory equipment maintenance, repair, calibration and sales.

Request a quote

Your details
Quote details
Explore
Drag