Yes. For some customers, it does not make economic sense to send a Field Service Engineer to their site. For example, customers who are located in remote parts of the UK will find it easier and more cost effective to send their device in. Furthermore, some sites do not want visitors in their facility for health and safety reasons.

If you do choose to send your heat sealer into our workshop, we will provide you with a loan heat sealer to use whilst yours in away for service. The loan heat sealer will be calibrated and ready to use immediately.